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11. Iso 9001. 2000 Document Development Compliance Manual: A Complete Guide and CD-ROM
Haider , Syed Imtiaz
CRC Press
ISBN: 9780429245800
12. Six Sigma and Beyond. Problem Solving and Basic Mathematics, Volume II
Stamatis , D.H.
CRC Press
ISBN: 9780429247187
13. Six Sigma and Beyond. Foundations of Excellent Performance, Volume I
Stamatis , D.H.
CRC Press
ISBN: 9780429247194
14. Advanced Quality Function Deployment.
Franceschini , Fiorenzo
CRC Press
ISBN: 9780429245794
15. Knowledge Management. Learning from Knowledge Engineering
Liebowitz , Jay
CRC Press
ISBN: 9780429126529
16. Building a Culture of Respect. Managing Bullying at Work
Tehrani , Noreen
CRC Press
ISBN: 9780429219429