Gemba Walks for Service Excellence. The Step-by-Step Guide for Identifying Service Delighters
- Título:
- Gemba Walks for Service Excellence. The Step-by-Step Guide for Identifying Service Delighters
- Materia:
- Engineering & Technology
- Editor:
- Productivity Press
- Descripción:
- 100 p.
- Identificadores:
- ISBN: 9780429252044
- Colección:
- Taylor Francis